February 15, 2018

Benefit FAQ

How do I get my VSP Vision card?

The carrier does not send out cards. Go to www.vsp.com and use your social security number to register, find a provider, get benefits information and print an ID card. 

How do I get my Guardian dental card?

The carrier does not send out cards. Go to www.guardiananytime.com and use group #00443527 to register, find a provider, get benefits information and print an ID card.

How do I register as a new customer or access my FSA account?   

  • Carrier: Connectyourcare      Customer Service: 877-292-4040
  • Once enrolled in FSA/HSA account, you will receive a “welcome email” from ConnectYourCare.
  • You can register as a new customer by going to  www.connectyoucare.com.  
  • The following information will be required to register:
    SSN,  DOB, and  Payment card number (note: you will need to wait for your payment card to come in the mail.)
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Who should I contact if I have claim questions for medical, dental or vision?  

Medical: Medical as it depends on the client. Member Services number can be found on employee’s card.

MEC – Every day Care  –  Redirect Health  Customer Service 1-888-995-4945  Website: www.redirecthealth.com

Dental:  Dental Member Services: 800-541-7846

VSP:       https://www.vsp.com/faqs/s/

  • Call 800.877.7195 to speak with Member Services
    • Monday – Friday 5 a.m. to 8 p.m., Pacific Time
    • Saturday 7 a.m. to 8 p.m., Pacific Time
    • Sunday 7 a.m. to 7 p.m., Pacific Time
    • Closed Thanksgiving Day and Christmas Day
    • Hearing impaired customers may call 800.428.4833 for assistance.

Who can I contact with general benefit questions?

For general benefits questions, please email benefits@infinitihr.com or contact client services at 1-866-552-6360.